Customizing Payment Schedules

While our suggested schedules work for most situations, you can create custom payment plans tailored to your specific needs.

When to Use Custom Schedules

• Seasonal businesses: Align payments with customer's income patterns
• Irregular amounts: Different payment amounts for different months
• Down payments: Require an upfront payment before starting installments
• Specific dates: Match payments to paydays or billing cycles

Creating a Custom Schedule

1. On the payment plan creation screen, select Custom Schedule
2. Click Add Payment for each installment
3. For each payment, set:
   • Due date
   • Payment amount
   • Optional note

Best Practices

Be Reasonable: Make sure payments are affordable and realistic

Clear Communication: If using an unusual schedule, explain why in the plan description

Total Must Match: The sum of all payments must equal the total amount owed

Leave Breathing Room: Don't schedule payments too close together

Example: Seasonal Payment Plan

For a landscaping business customer who has less income in winter:

• Nov - Jan: $50/month (3 payments = $150)
• Feb - Apr: $100/month (3 payments = $300)
• May - Oct: $150/month (6 payments = $900)
• Total: $1,350

This acknowledges their seasonal income while ensuring they stay on track.

Editing Custom Schedules

Once a plan is accepted, you can:

• Grant extensions (changes due dates)
• View proposals from your customer
• Accept counter-proposals

But you cannot change payment amounts without creating a new plan.